Complaints

QMS Complaints

QMS gives utmost importance to complaint resolution, whenever it is brought to our notice through any media like personal visit, tale-call, Email or letter. Complaint may be lodged by any interested party against behaviour or working of our personnel at QMS office or By E–mail to info@qmsiso.co.in

Resolution of complaints

All complaints are initially looked by the C E O, who assigns responsibilities of investigation and resolution to appropriate employees or empanelled personnel. Summary of action taken to resolve complaint is recorded in the Complaint disposal register in SMR-6 (QMS/F/Complaint). The complainant is updated about action taken.

Complaints HandlingSubsequent Action
Receipt of complaintAcknowledge within 3 days
If against QMS personnelInitiate Corrective Action, Resolve and Intimate about decision within 15 working days after receipt of complaint.
If against QMS Audit team decisionsteam Refer to Appeal process
If against QMS personnelInitiate Corrective Action, Resolve and Intimate about decision within 15 working days after receipt of complaint.
If against our certified clientsInitiate Corrective Action, Resolve and Intimate about decision within 15 working days after receipt of complaint.
If against certified client’s management systemInitiate corrective action, Resolve and Intimate about Decision. Where required special audit can be conducted. The complaint shall be closed within 30 Days.

Enquiry Form